Return & Refund

Return & Refund Policy

Our Commitment:
We are not just a store—we are a ministry. If something isn’t right with your order, please reach out. We will do our best to make it right in a way that reflects integrity, fairness, and the love of Christ.

Effective Date: March 1, 2026

Website: Insight Ministry InsightMinistry.org – InsightMinistry.com

1. Overview

At Insight Ministry, we are committed to providing quality products and meaningful resources. If you are not fully satisfied with your purchase, we are here to help within the guidelines below.

2. Eligibility for Returns

You may request a return under the following conditions:
The item was purchased directly from our website
The request is made within 14 days of delivery
The item is unused, unopened, and in original condition
Proof of purchase (receipt or order confirmation) is provided.

3. Non-Returnable Items

The following items are non-refundable and non-returnable:
Digital downloads (eBooks, audio files, videos, etc.)
Signed or personalized items
Gift cards or promotional items
Any item marked “Final Sale”

4. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item:
Contact us within 7 days of delivery
Provide photos of the item and packaging
We will offer a replacement or full refund, including shipping if applicable

5. Refund Process

Once your return is received and inspected:
Approved refunds will be issued to your original payment method
Please allow 5–10 business days for processing
Original shipping costs are non-refundable, unless the return is due to our error

6. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service

7. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at:
📧 shop@insightministry.org

8. Order Cancellations
Orders may be canceled within 24 hours of purchase
Once an order has shipped, it cannot be canceled and must follow the return process

9. Contact Information

For any questions regarding returns or refunds, please contact:
Insight Ministry Support
📧 Email: shop@insighministry.org
🌐 Website: InsightMinistry.org

10. Policy Updates
We reserve the right to update or modify this policy at any time. Changes will be posted on this page with an updated effective